IT built for retail operators — where a slow register is lost revenue
We run the IT environment for ecommerce brands, multi-location retailers, food & bev operators and franchise stores across Western Canada. POS, in-store Wi-Fi, Shopify, M365, firewalls, PCI — under one flat monthly agreement. Built by an MSP that has actually lived inside retail operations.
Book Your Free Retail IT Assessment
We review the stack retail operators actually depend on — network, POS, in-store Wi-Fi, Shopify / BigCommerce config, M365, backup — and give you an honest picture. No pitch, no pressure.
We've run IT inside retail operations — not just for retail clients
Most MSPs treat every business the same. Retail isn't the same. Saturday is a business day. Black Friday is a live event. A frozen register isn't an IT ticket — it's a line of customers walking out. Our team has spent years inside retail environments like Lululemon, Tommy Guns Barbershop, BC Tree Fruits Cider, Dirty Diesel and Barrier Boss. We know what breaks at peak, and we know what the operations team actually needs from IT.
Five flavors of retail, one MSP that speaks the language
Retail isn't one business model. We work across the sub-verticals where IT actually matters to margin and experience.
Ecommerce & DTC brands
Shopify, BigCommerce, headless. Small distributed teams, M365 / Google Workspace, 3PL integrations, identity and device management, peak-season uptime. We run the IT backbone so ops and growth stop babysitting tech.
Multi-location brick & mortar
POS uptime, in-store Wi-Fi, firewalls, SD-WAN, cabling, new-store openings, hardware lifecycle, PCI scope. We standardize the store stack so every location runs the same way and the fixes are repeatable.
Omnichannel retailers
POS + ecom + ERP glue. Inventory sync across stores and online, loyalty systems, BOPIS and curbside, returns infrastructure. The integration layer is usually where things break — that's where we spend most of our time.
Food & bev / CPG with retail distribution
ERP (NetSuite, Business Central), EDI with retailers, production floor networking, distributor portals, warehouse IT. We speak fluent ERP and we speak fluent retail — most MSPs speak neither.
Franchise retail
Standardized store stack, franchisee onboarding, central security & policy, tenant-aware M365, predictable per-location cost. We work to your brand standard or build the standard with you — and make sure every franchisee can actually follow it.
Not sure where you fit?
If you sell something to a human — in a store, online, through a wholesaler, or all three — we've probably seen your setup. Book the free assessment and we'll tell you straight.
Three disciplines, tuned for retail reality
Same TechOps / SecOps / CloudOps model as the rest of our work — calibrated to how retail actually runs. One team, one monthly agreement.
Store & head-office operations
Day-to-day support for registers, back-office PCs, printers, scanners, network gear, and the head-office team. Standardized deployment so every new hire and every new store runs the same way.
- POS-network monitoring with alerting before a register drops
- Standard store stack — firewall, switch, APs, cabling spec
- New-store IT rollouts in 2–4 weeks
- Helpdesk that understands “busy-Saturday” urgency
- Device lifecycle for registers, iPads, handheld scanners
PCI-aware security baked in
Security that reduces PCI scope instead of pretending it doesn't exist. Network segmentation, MFA across the business, endpoint protection on every register, and identity hygiene for high-turnover store teams.
- Cardholder data environment isolation & segmentation
- MFA everywhere — ops, finance, Shopify admin, BigCommerce
- Store-team identity lifecycle (onboard/offboard in hours, not weeks)
- Ecommerce admin audits — who has access to your Shopify?
- Phishing training tuned for retail scam patterns (gift cards, fake invoice)
Ecom, M365 & the integration layer
Shopify / BigCommerce, M365 tenant, ERP, 3PL, and the middleware that holds it all together. Right-sized licensing, proper security configuration, and actual ownership of the integration layer — not vendor finger-pointing.
- Shopify / BigCommerce admin hardening & app audits
- M365 tenant properly configured for retail org structures
- ERP + ecom + POS integration oversight
- 3PL connections, inventory sync, EDI monitoring
- Backup & disaster recovery for cloud-first retail
The failure modes we see most often in retail
These are the things we find in almost every free assessment with a retail operator. They aren't exotic. They're what happens when your IT provider has never had to keep a line moving on a Saturday afternoon.
The POS network is flat
Registers, guest Wi-Fi, office PCs, camera system — all on one VLAN. Ransomware on the back-office laptop becomes ransomware on the register. We segment properly and keep the CDE isolated.
Shopify admin is a free-for-all
Twelve active admin accounts, no MFA, ex-employees still have access, the agency has the owner login. We audit, tighten, and bring Shopify / BigCommerce admin under the same identity controls as the rest of the business.
No real peak-season plan
“We'll be fine on Black Friday” is not a plan. We run a peak-readiness review 6–10 weeks out: network capacity, Shopify apps, POS uptime history, backup state, access hygiene. What we find, we fix before it matters.
Store openings take forever
Every new store is a snowflake. Different firewall, different cabling, different hardware, different configuration. We build a standard store stack so the next opening is a checklist, not an expedition.
Integration-layer finger-pointing
Shopify blames the ERP. The ERP blames the 3PL. The 3PL blames Shopify. Meanwhile inventory is wrong. We own the integration layer and coordinate vendors, so your ops team isn't the middleman.
Store team onboarding is slow and messy
New hire starts Monday, gets their M365 login Friday, has manager's password Saturday. High-turnover retail orgs need identity automation. We set it up so a role change is minutes, not a weekend project.
Retail tech we work with every day
Also hands-on with Shopify · BigCommerce · Lightspeed · Shopify POS · Square · Clover · NetSuite · Business Central · Meraki · Ubiquiti
From assessment to operations without disrupting the floor
1. Free retail IT assessment
We review the environment retail actually runs on — store network, POS, Shopify / ecom admin, M365, backup, PCI scope — and give you a written report. No obligation.
2. Scoped proposal, flat monthly
A clear proposal scoped to locations, users and tech stack. One predictable monthly number that covers TechOps, SecOps and CloudOps. No break-fix, no surprise project invoices.
3. Onboarding without drama
We deploy monitoring, harden the network, get Shopify / M365 under proper identity control, and take over operations — typically within two weeks and without a single register down during trading hours.
Retail environments our team has lived inside
Not every engagement is public — but our retail IT experience spans national apparel, specialty beverage, multi-location service retail, and franchise operations. Representative environments we've owned or supported:
"Store network uptime, POS reliability, in-store device management at scale. When a Saturday goes sideways, there is no second chance."
"Standardized store stack and new-location rollouts. Every shop opens with the same firewall, same AP layout, same POS config, same M365 setup."
"ERP, EDI, distributor portals, production-floor networking. The kind of environment where IT is upstream of product leaving the dock."
Want to talk to a reference? Ask us on the assessment call.
Want an honest read on your retail IT?
Our free retail IT assessment covers network segmentation, POS dependencies, Shopify / ecom admin hygiene, M365 posture, backup state and peak-season readiness — in under 45 minutes. No pitch, just honest answers.
Book Your Free Retail IT Assessment →