Managed IT Services FAQ

Question 1

What are managed IT services?

Accepted Answer

Managed IT services are a proactive approach to maintaining, supporting, and securing your business technology. Instead of reacting to issues as they happen, an MSP monitors systems, performs regular maintenance, applies updates, and provides support on an ongoing basis for a predictable monthly fee. This helps reduce downtime, improve security, and give business owners confidence that their IT is being handled properly.

Question 2

What does managed IT services include?

Accepted Answer

Managed IT services typically include day to day IT support, system monitoring, patching, security management, and strategic guidance. This often covers Microsoft 365 administration, endpoint protection, backups, user support, and vendor coordination. The exact scope depends on your business needs, but the goal is to keep systems stable, secure, and aligned with how your business operates.

Question 3

How much do managed IT services cost?

Accepted Answer

The cost of managed IT services depends on the size of your business, number of users, and complexity of your environment. Most MSPs charge a monthly per user or per device fee. For small to medium sized businesses in Canada, pricing commonly ranges from a few hundred to several thousand dollars per month. A proper assessment is usually required to provide accurate pricing.

Question 4

What size businesses do you work with?

Accepted Answer

Managed IT services are best suited for small to medium sized businesses that rely on technology but do not want to manage IT internally. This typically includes companies with 5 to 100 employees across professional services, retail, healthcare, and other growing organizations. Services can scale as your business grows.

Question 5

Do you replace internal IT staff?

Accepted Answer

Managed IT services do not necessarily replace internal IT staff. In many cases, MSPs work alongside internal teams to handle routine support, monitoring, and security tasks. This allows internal staff to focus on strategic projects while ensuring day to day operations are properly supported.

Question 6

How fast is your response time?

Accepted Answer

Response times depend on the severity of the issue and your service agreement. Critical issues such as outages or security incidents are prioritized and addressed quickly, while lower impact requests are handled in order of urgency. Clear response expectations are typically defined in the service agreement.

Question 7

Do you support remote and hybrid employees?

Accepted Answer

Yes, managed IT services commonly support remote and hybrid work environments. This includes secure remote access, device management, cloud based tools like Microsoft 365, and user support regardless of location. Proper security controls are put in place to protect company data outside the office.

Question 8

What happens during onboarding?

Accepted Answer

Onboarding involves assessing your current IT environment, documenting systems, addressing immediate risks, and setting up monitoring and security tools. This process helps ensure a smooth transition and minimizes disruption to your business. Onboarding timelines vary based on complexity but are designed to be as efficient as possible.

Question 9

Is there a contract or long term commitment?

Accepted Answer

We offer fixed monthly pricing with no hidden fees. This covers all core services, so you can budget confidently and avoid unexpected IT costs.

Question 10

How do managed IT services improve security?

Accepted Answer