1. Acceptance of Terms
Welcome to IT Works MSP ("Company," "we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website (itworksmsp.ca), products, and services. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any modifications indicates your acceptance of the updated Terms.
2. Description of Services
IT Works MSP provides a comprehensive range of managed IT and technology services to businesses across Alberta and British Columbia. Our service offerings include:
- Managed IT Services — Proactive IT management, monitoring, and support for your technology infrastructure
- Cybersecurity Services — Security assessments, threat detection, incident response, and compliance support
- Microsoft 365 Services — Implementation, management, and optimization of Microsoft 365 environments
- Backup and Disaster Recovery — Data protection, backup solutions, and business continuity planning
- AI Integration Services — Consulting and implementation of artificial intelligence technologies for your business
- IT Consulting — Strategic IT planning, assessments, and technology recommendations
The specific services provided to you are detailed in your individual service agreement. This website and these Terms provide general information about our services and do not constitute a binding service contract unless accompanied by a separate written agreement.
3. Use of Website
You agree to use our website for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:
- Harassment or causing distress or inconvenience to any person
- Transmitting obscene or offensive content
- Disrupting normal flow of dialogue within our website
- Attempting to gain unauthorized access to our systems or networks
- Performing automated data collection or scraping without authorization
- Introducing viruses, malware, or other harmful code
- Commercial or political solicitation without permission
We reserve the right to restrict or terminate your access to our website if you violate these Terms or engage in any prohibited behavior.
4. Intellectual Property Rights
All content on our website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of IT Works MSP or its content suppliers and is protected by international copyright laws. The compilation of all content on this website is the exclusive property of IT Works MSP and is protected by international copyright laws.
You are granted a limited license to access and view our website for personal, non-commercial use only. You may not reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content, in whole or in part, without our explicit written permission. This includes any source code, design elements, and documentation.
If you believe that any content on our website infringes your intellectual property rights, please contact us immediately at info@itworksmsp.ca with details of the alleged infringement.
5. Limitation of Liability
IT Works MSP, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services, including but not limited to loss of profits, data, business interruption, or any other commercial damages, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the fees you have paid to IT Works MSP in the twelve months preceding the claim.
Some jurisdictions do not allow the limitation of liability, so this limitation may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
6. Service Level Disclaimers
The information and general guidance provided on this website regarding our services is for informational purposes only. While we strive to provide accurate and helpful information, we make no warranty or representation regarding the completeness, accuracy, or suitability of any information on this website.
Specific Service Level Agreements (SLAs), uptime guarantees, response times, and performance metrics are defined only in written service agreements executed between IT Works MSP and you. Service levels applicable to your account are outlined in your signed agreement, not on this website.
Website content is not a substitute for professional IT advice, security assessments, or strategic planning. Before implementing any recommendations based on information from our website, please consult directly with our team to discuss your specific requirements and circumstances.
7. Third-Party Links and Services
Our website may contain links to third-party websites, products, and services that are not operated by IT Works MSP. We provide these links for your convenience, but we do not endorse and are not responsible for the content, accuracy, or practices of third-party websites or services.
Your use of third-party websites and services is governed by the terms and conditions and privacy policies of those third parties, not by these Terms. We encourage you to review the terms and privacy policies of any third-party sites before providing your information or using their services.
We are not responsible for any loss or damage that may result from your use of third-party websites or services, including loss of data, business interruption, or security breaches.
8. Governing Law and Jurisdiction
These Terms of Service and all matters arising from or relating to your use of our website and services shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of Alberta, Canada for the resolution of any disputes arising from these Terms or your use of our website and services. You consent to the personal jurisdiction of these courts and agree not to object to venue in these forums.
9. Modifications to Terms
IT Works MSP reserves the right to modify these Terms of Service at any time. We will update the "Last updated" date at the top of this page whenever we make changes. Significant modifications will be clearly noted, and in some cases, we may send you an email notification of changes.
Your continued access to and use of our website and services following the posting of modified Terms indicates your acceptance of the changes. If you do not agree with any modification to these Terms, you should discontinue your use of our website and services immediately.
10. Disclaimers and Warranty
Our website and all content, products, and services are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or title.
We do not guarantee that our website will be available without interruption, error, or defect. While we make reasonable efforts to maintain website availability and security, we do not guarantee continuous operation, uninterrupted service, or that all defects will be corrected.
You assume all risk associated with your use of our website and services. To the maximum extent permitted by law, IT Works MSP disclaims all warranties, express or implied, regarding the website and services.
11. Indemnification
You agree to indemnify, defend, and hold harmless IT Works MSP, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to your use of our website and services, your violation of these Terms, or your violation of any laws or rights of third parties.
12. Contact Information
If you have questions, concerns, or disputes regarding these Terms of Service or our services, please contact us:
IT Works MSP
Airdrie, Alberta, Canada
Phone: 1 (800) 566-4188
Email: info@itworksmsp.ca
We will make reasonable efforts to respond to your inquiry within five business days.
Last Updated: March 30, 2026
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